Privacy Policy

Effective Date: Feb 13, 2026
Company Name: Brainer Plumbing
Website: https://brainerplumbing.com/

1. Introduction

Brainer Plumbing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit our website or communicate with us via phone, email, or SMS/text messaging.

We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name
  • Phone number
  • Email address
  • Any information you provide when requesting plumbing services

B. Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

  • Schedule and provide plumbing services
  • Send appointment confirmations and reminders
  • Respond to inquiries
  • Provide customer support
  • Send service updates
  • Improve our website and services
  • Comply with legal obligations

4. SMS/Text Messaging Communications

If you opt in to receive SMS communications from Brainer Plumbing, you may receive:

  • Appointment confirmations
  • Appointment reminders
  • Service updates
  • Follow-up messages
  • Customer support communications

Message Frequency

Message frequency varies depending on your interaction with us (typically 1–5 messages per appointment or service request).

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

To stop receiving messages, reply:

STOP, CANCEL, or UNSUBSCRIBE

After you opt out, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.

For help, reply HELP or contact us at:
📧 info@brainerplumbing.com
📞 (502) 557-1567

5. Data Sharing & Third Parties

Brainer Plumbing does NOT sell, rent, or share consumer data with third parties for marketing purposes.

We may share information only in the following circumstances:

  • With service providers necessary to operate our business (e.g., payment processors or scheduling platforms)
  • When required by law
  • To protect our rights or prevent fraud

All third-party service providers are required to maintain the confidentiality and security of your data.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

7. Cookies & Tracking

Our website may use cookies and analytics tools to:

  • Improve website functionality
  • Analyze site traffic
  • Enhance user experience

You may disable cookies in your browser settings, though some site features may not function properly.

8. Your Privacy Rights

You may:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)

To make a request, contact us at:
📧 info@brainerplumbing.com

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Information

Brainer Plumbing
Website: https://brainerplumbing.com/
📧 info@brainerplumbing.com
📞 (502) 557-1567